{"id":24442,"date":"2025-11-26T16:15:10","date_gmt":"2025-11-26T15:15:10","guid":{"rendered":"https:\/\/www.quintegia.it\/?p=24442"},"modified":"2025-12-01T15:52:35","modified_gmt":"2025-12-01T14:52:35","slug":"top-dealer-network-excellence-2025-quintegias-initiative-mapping-excellence-in-automotive-retail-distribution","status":"publish","type":"post","link":"https:\/\/www.quintegia.it\/en\/top-dealer-network-excellence-2025-quintegias-initiative-mapping-excellence-in-automotive-retail-distribution\/","title":{"rendered":"Top Dealer Network Excellence 2025: Quintegia\u2019s initiative mapping excellence in automotive retail distribution"},"content":{"rendered":"\t\t
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Top Dealer Network Excellence 2025 <\/strong>is Quintegia\u2019s new initiative for companies that are part of the Top Dealer Network<\/a>.<\/strong> The program was created to acknowledge and promote continuous-improvement journeys within a group that already stands as a benchmark for Italian automotive retail. The goal isn\u2019t to add yet another award to an already long list of recognitions, but to provide dealers with a practical tool to understand their positioning and help guide future decisions.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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A recognition \u2014 and, above all, a journey<\/strong><\/p>

In the proposed model, excellence is not a final destination. Instead, it is seen as a moving target that evolves alongside the market and rising customer expectations, requiring companies to continuously raise the bar. That\u2019s why Top Dealer Network Excellence is not designed as a static snapshot, but as an ongoing path that highlights those who invest year after year in organizational quality, innovation, sustainability, and people development \u2014 not only in economic results. <\/p>

In this first edition, based on the project\u2019s mapping and the \u201csteering wheels\u201d assigned across the different areas of excellence, the following organizations were recognized: Autotorino, Birindelli Auto (3 steering wheels), Audi Zentrum Alessandria, Car Lovers Roma, Carraro, Renord (2 steering wheels), Autoclub Group, Comer Sud, Gruppo Fassina, Gruppo Marino (1 steering wheels).<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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A data-driven methodology and voluntary participation<\/strong>
The project was built on a strictly data-driven approach. Insights come both from independent analyses conducted by Quintegia\u2019s Research & Innovation team and from direct input provided by dealers who chose to participate voluntarily, sharing indicators and organizational insights. Ongoing dialogue with Top Dealer Network members played a key role in refining how results were interpreted, ensuring the model is robust while staying closely aligned with the real dynamics of dealer networks. <\/p>

The five assessment areas of Top Dealer Network Excellence 2025<\/strong><\/p>

Excellence is evaluated across five key dimensions of competitiveness in automotive retail:<\/p>

  • Economic and financial performance<\/strong> measures resilience and growth through indicators of business balance, profitability, and independence.<\/li>
  • Digital experience assesses<\/strong> how complete and integrated the online customer journey is \u2014 from booking or purchasing a vehicle to aftersales service \u2014 highlighting a fast-evolving area that still offers room for improvement.<\/li>
  • Customer satisfaction is tracked through a third-party, comparable metric: Google Reviews, which show strong average levels but also potential to reach even higher standards.<\/li>
  • People<\/strong> focuses on organizational quality, looking at internal climate, employer attractiveness, equity, and workforce stability, with turnover serving as a central signal of company health.<\/li>
  • ESG <\/strong>evaluates sustainability maturity through dedicated reporting, environmental actions, and social and welfare initiatives, outlining different trajectories between already-structured organizations and those still at an early stage.<\/li><\/ul>

    Taken together, these dimensions confirm that excellence in automotive retail doesn\u2019t depend on a single KPI, but on a balanced combination of economic results, digital innovation, customer focus, human capital strength, and ESG responsibility \u2014 a continuous journey rather than a one-time achievement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    A program designed to grow over time<\/strong><\/p>

    Top Dealer Network Excellence 2025 was conceived as a long-term program meant to evolve year after year. The aim is to build a permanent observatory on excellence in automotive distribution, able to surface best practices, encourage peer-to-peer exchange among dealers, and foster a culture of continuous improvement. In this sense, the project doesn\u2019t simply celebrate milestones already reached: it supports the future growth of automotive retail by putting process quality, people, digital experience, sustainability, and customer relationships at the center. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Top Dealer Network Excellence 2025 is Quintegia\u2019s new initiative for companies that are part of the Top Dealer Network. The program was created to acknowledge and promote continuous-improvement journeys within a group that already stands as a benchmark for Italian automotive retail. The goal isn\u2019t to add yet another award to an already long list…<\/p>\n","protected":false},"author":19,"featured_media":24468,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[229,231,148,281,257,228,230],"tags":[],"class_list":["post-24442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-auto-ecosystem-en","category-dealer-business-en","category-events-en","category-people-processes","category-people-and-processes-en","category-research-en","category-research-en-2"],"yoast_head":"\nTop Dealer Network Excellence 2025: Quintegia\u2019s initiative mapping excellence in automotive retail distribution - Quintegia<\/title>\n<meta name=\"description\" content=\"Top Dealer Network Excellence 2025 is Quintegia\u2019s new initiative for companies that are part of the Top Dealer Network.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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