{"id":24542,"date":"2025-12-05T10:16:59","date_gmt":"2025-12-05T09:16:59","guid":{"rendered":"https:\/\/www.quintegia.it\/quintegia-after-sales-navigator-29-of-dealers-manage-service-in-a-structured-way-a-key-growth-engine-for-dealerships\/"},"modified":"2025-12-05T10:19:12","modified_gmt":"2025-12-05T09:19:12","slug":"quintegia-after-sales-navigator-29-of-dealers-manage-service-in-a-structured-way-a-key-growth-engine-for-dealerships","status":"publish","type":"post","link":"https:\/\/www.quintegia.it\/en\/quintegia-after-sales-navigator-29-of-dealers-manage-service-in-a-structured-way-a-key-growth-engine-for-dealerships\/","title":{"rendered":"Quintegia After-Sales Navigator: 29% of Dealers Manage Service in a Structured Way\u2014A Key Growth Engine for Dealerships"},"content":{"rendered":"\t\t
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Quintegia\u2019s study highlights the increasingly strategic role of aftersales and the drivers that will fuel dealership growth in the post-sales arena\u2014spotlighting service as a key value engine and the Service Manager as a pivotal figure in the transformation.<\/strong><\/span><\/p>

Today, 29% of Italian dealerships can be considered \u201cadvanced\u201d in aftersales management: <\/strong>they operate with a highly structured approach across offering, organization, and processes\u2014the three top development priorities. The remaining 71% recognize aftersales as a tangible growth opportunity but have not yet put a structured organizational model in place. This is the picture drawn by Quintegia\u2019s After-Sales Navigator 2025, confirming that aftersales is becoming increasingly central to dealership business models and a true strategic core of the company. <\/p>

The data also show that aftersales is now the primary hub of the customer relationship. 88% of drivers choose to return to the same repairer for maintenance, and 80% would be willing to buy their next vehicle from the same dealership if they received excellent service.<\/strong>1<\/sup><\/p>

These numbers explain why service is seen as a reliable engine for margins, trust, and recurring revenue.<\/p>

_________<\/p>

\u00b9 <\/sup>Source: Service Customer Study 2025, a Quintegia study supported by Aufinity Group.1<\/em><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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According to the dealers involved in the study, expanding the range of ancillary services<\/strong>\u2014from scheduled maintenance plans and extended warranties to insurance coverage\u2014is one of the most effective levers to increase customer value and loyalty. Significant growth potential also emerges in traditional areas such as body shop services and tires. But what truly makes the difference is internal organization<\/strong>: integrating sales and service, investing in advanced technical skills to keep up with the growing technological complexity of new vehicles, and introducing managerial and team-leadership practices capable of steering market evolution\u2014these are the key priorities to address. <\/p>

Another crucial front is process design. Marketing becomes a catalyst for aftersales, particularly in the dealer\u2019s ability to communicate its service offer effectively and maintain an ongoing relationship with customers. <\/strong>Digitizing touchpoints\u2014starting with online booking and extending across the entire customer journey\u2014is identified as a priority area to modernize and elevate the customer experience. <\/p>

In this context, the Service Manager role is being reshaped. Today, Service Managers spend over 60% of their time on day-to-day operations, while only 19% goes to efficiency improvements and 18% to strategic activities. The study\u2019s ideal model rebalances this mix to meet a more complex environment, <\/strong> shifting toward roughly 60% focus on innovation and processes and 40% on operations.<\/strong> This evolution positions the Service Manager as the true \u201corchestrator\u201d of change, responsible for leading digitalization and aftersales business development. It is a role that demands leadership, vision, and the ability to guide every stage of the customer relationship. <\/p>

Overall, the After-Sales Navigator 2025<\/strong> outlines a scenario in which success depends on the right balance between execution and innovation, the ability to read and use data effectively<\/strong>, and the willingness to rethink organizational models strategically<\/strong>\u2014placing aftersales at the center of the customer relationship.<\/p>

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Quintegia\u2019s study highlights the increasingly strategic role of aftersales and the drivers that will fuel dealership growth in the post-sales arena\u2014spotlighting service as a key value engine and the Service Manager as a pivotal figure in the transformation. Today, 29% of Italian dealerships can be considered \u201cadvanced\u201d in aftersales management: they operate with a highly…<\/p>\n","protected":false},"author":22,"featured_media":24541,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-24542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\n29% of Dealers Have a Well-Structured Service Operation in Place - Quintegia<\/title>\n<meta name=\"description\" content=\"Quintegia\u2019s findings confirm that aftersales is moving to the center of the dealership business model, powered by new growth levers in service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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