The event will explore the future of after-sales as a cornerstone of economic sustainability in the automotive industry.
The annual Service Day event, organised by Quintegia and based on an idea by AsConAuto, is a key date in the automotive after-sales business calendar. It returns on 16 and 17 October at the Congressi Veronafiere.
After the success of the fourth edition, which saw the participation of over 3,000 professionals, the two-day event entitled ‘A ritmo del post vendita’ is preparing to explore the challenges and opportunities of the future of after-sales, which has become an increasingly strategic sector for the economic sustainability of business thanks to its ability to generate recurring revenues and build customer loyalty through innovation. A new perimeter will be outlined in a connected ecosystem that integrates new services, technologies and operational approaches, such as predictive maintenance, remote assistance, digital customer journeys and new customer relationship models, into the traditional model.
A programme packed with content
The 2025 edition will offer more than 25 sessions, including keynotes, round tables and interviews, 13 of which have been created and managed by Quintegia, to explore the crucial dimensions of service in an accessible and concrete way, alternating content designed to address the most pressing challenges and look to the future. Industry experts, academics and market operators will take to the stage to share best practices, strategic analyses and cross-cutting ideas.
Among the main topics:
Market and context, with a focus on the impact of the electric transition on the market and the evolution of networks, and on the analysis of challenges and opportunities related to data. Attention will be paid to Fleet Management, which is becoming increasingly strategic in the era of connected cars, and to Car Body Repair, which is undergoing profound technological and organisational changes in a highly competitive market.
Strategy and business will be at the centre of a discussion between service managers and owners to align objectives and performance. Topics will include financial levers and management control to optimise margins, the evolution of the offering with new services, and how CRM and retention can strengthen long-term relationships. Finally, service marketing will be discussed as a strategic lever not only for acquiring customers, but also for enhancing their value and loyalty.
Innovation and Corporate Culture, with the integration of artificial intelligence into service processes – from predictive maintenance to chatbots for customer experience, to warehouse automation – at the centre of discussions. It will be highlighted how technological innovation will only be effective if accompanied by a cultural change that values the right mix of customer centricity and staff skills.
Studies and analyses
To complete the picture, Quintegia will provide analytical and forward-looking contributions, sharing data and insights from various studies dedicated specifically to the automotive industry. Among the leading studies, the After-sales Navigator 2025 will focus on a comprehensive analysis of the service business, providing useful insights to optimise dealer performance. The study will directly involve dealers to assess the current situation and identify improvement initiatives.
