Activities
In over 20 years of activity, Quintegia has conceived and developed studies and projects dedicated to the automotive world, establishing itself as a quality partner for dealers, car makers and companies in the supply chain. Starting from an expert and thorough activity of analysis and research, through the organization of tailor-made training and B2B events of international scope, up to including the offer of specific services: a balanced mix of skills and competences to best address the changes in a deeply evolving industry.
Know / Research
The academic inspiration from which Quintegia was born in 2004 is still reflected today in one of its main activities: research. Bringing together different professional and cross-disciplinary skills, Quintegia conducts studies and research in the automotive industry, leveraging its knowledge of car dealership networks and the main distribution strategies of automakers.
In addition to B2B-focused projects, Quintegia deals with studies that also integrate the end-customer point of view. This provides elements of strategic and operational guidance that take into account all the dynamics related to the different players involved.
Dealer network insights
Studies on dealer satisfaction with Manufacturers and service providers, including the DelaerStat survey.
The objective is to strengthen the dialogue channel with business partners, fostering engagement and defining action plans aimed at continuous improvement. In addition, particularly for companies within the supply chain, analyses are conducted from the dealers’ perspective to assess needs and future industry developments.
Recommended activities for
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Sales and service network mapping
Periodic analysis of the structure and size of sales and service networks of cars and commercial vehicles, in the Dealer Network Study. In addition to providing an in-depth look at the Top 50 Dealers, the initiative monitors the performance and the management policies of the networks.
Recommended activities for
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Distribution Strategies and Formats
Analysis and understanding of the distribution models adopted by leading automotive brands, with a focus on their implications for dealer networks and the broader supply chain. Support and consulting are provided to all stakeholders to help guide and optimize business decisions. Support and consulting are provided to all stakeholders to help guide and optimize business decisions.
Recommended activities for
Dealers
Manufacturers
Providers
New Brand
A dedicated analysis of new automotive brands present in or entering the European market, examined through a structured framework that evaluates their key strategic and organizational dimensions.
The New Brand Observatory provides an in-depth analysis of these emerging brands, mapping their distribution networks and management policies.
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Consumer Study
Preparation of the annual Automotive Customer Study observatory, which analyzes the evolution of attitudes, behaviors, and needs of car customers. In addition, on-demand and customized projects are developed for manufacturers and providers, targeting highly profiled customer segments to deliver strategic insights that support an effective customer experience.
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Intelligent Retail
Identifying, defining, and using customer profiles (“personas”) enables the effective use of the Dealers’ and Manufacturers’ contact database to better target and optimize communication activities, thereby maximizing marketing and sales opportunities.
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After-Sales
Service is increasingly becoming a strategic pillar for profitability, customer loyalty, and growth.
After-Sales Navigator is an annual study designed to analyze the status and evolution of the after-sales business within dealerships, focusing on performance, the analysis of development levers, and the identification of improvement actions through a proprietary framework developed by Quintegia.
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Fleets and Business Sales
Business customers (large companies, SMEs, and professionals) represent a segment with specific needs that require a tailored and dedicated approach. In this context, two studies have been developed: Company Car Canvass, focused on identifying the needs of SMEs and self-employed professionals, and Fleet Manager Canvas, which instead explores the context of large companies in greater depth.
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Online Experience
With a forward-looking perspective, also considering new generations, a digital experience that covers the entire customer journey — across both sales and service — will increasingly become a distinctive factor for dealerships. The Automotive Online Experience study aims to monitor the evolution of dealers’ digital presence, with a particular focus on websites and the functionalities offered to customers, analyzed through a proprietary framework.
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Used Cars
In a market characterized by shrinking margins on new vehicles, the objective is to manage the entire re-marketing ecosystem through the use of data and the optimization of “phygital” processes. We analyze the used car market no longer as a simple commodity, but as a key lever for customer retention and financial health, ensuring sustainable profitability throughout the entire customer journey. The goal, therefore, is to transform this business unit from a secondary activity into a true strategic asset for dealer stability.
Recommended activities for
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Train / Education
Since 2015, Quintegia has been developing training courses aimed at enhancing and updating the vertical and horizontal skills of automotive operators.
Innovative methods and top-notch trainers who, starting with an assessment of the initial situation, design tailor-made experiential training paths that provide tools, best practices and suggestions that can be immediately applied to grow the business.
Digital Marketing
Training programs for dealer networks covering a wide range of topics, from digital strategy and budgeting to engagement and loyalty, including performance marketing, lead management, and KPIs. A skills upgrade and an update on working tools, essential for all Digital and Marketing Managers.
Recommended activities for
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Sustainability
With the growing focus on ESG aspects in business, Quintegia positions itself as a partner to raise awareness of these topics across all levels of the organization and to support management in compliance activities.
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Customer Experience
Projects dedicated to reviewing processes and updating the customer journey, in line with standards required by manufacturers, as well as retail processes and roles. These studies are focused on the automotive industry and enriched with best practices and insights from other industries.
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Electric
Product electrification requires the development of new skills and knowledge, but above all a different approach to engaging customers during the purchasing phase — shifting from salespeople to mobility consultants. Quintegia offers training programs to support dealers and manufacturers along this transition.
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Leadership and Soft Skills
Cultivating and strengthening the emotional and social skills of the workforce is an essential investment for companies aiming to achieve a step change in performance. Quintegia offers training programs that guide participants through a process of gaining awareness of their strengths and areas for improvement.
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Artificial Intelligence
Programs dedicated to exploring and adopting artificial intelligence in business processes, with a business-oriented approach. We support management and teams in understanding the available technologies and assessing their applicability, fostering the involvement of key stakeholders. Through training and assessments, we identify areas for efficiency improvements and lay the groundwork for a targeted, sustainable implementation aligned with the company’s strategy.
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After-Sales
People are the key ingredient for a profitable and efficient after-sales operation, starting with the After-Sales Manager and extending to the most technical and operational roles. Training programs aim, on the one hand, to develop skills and knowledge through a practical and actionable approach, and on the other to optimize interactions and processes within the service team. Depending on specific needs, both more traditional training formats and more engaging, collaborative approaches can be adopted.
Recommended activities for
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Share / Events
Quintegia has always believed in the importance of sharing knowledge, studies and information with the community of dealers, Manufacturers and automotive supply chain companies to stimulate dialogue and continuous improvement.
With this in mind, it organizes meetings and networking contexts, including the most recognized Automotive Dealer Day, in which the content aspect is integrated with the creation of opportunities for discussion and networking among operators.
Automotive Dealer Day
Automotive Dealer Day is the leading event for all players in the automotive distribution sector in Italy and Europe. A three-day event that brings together over 6,000 participants, engaged in networking activities in the business area and in more than 50 meetings and sessions included in the conference program. In 2026, the event will reach the milestone of its 24th edition.
Recommended activities for
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Service Day
Service Day s the Quintegia event, created from an idea by AsConAuto, dedicated to the after-sales world. The event focuses on the automotive after-sales supply chain, bringing together expertise, experiences, and managerial insights to share and promote the growth and development of the service market. In 2026, the event will reach its 6th edition.
Recommended activities for
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Top Dealer Network
Since 2005, Quintegia manages an exclusive club that brings together the largest dealers in terms of turnover, called the Top Dealer Network. The objective is to develop research, training, and synergies among members, fostering networking and the exchange of best practices with a view to continuous improvement. Top Dealer Network Excellence is a project that analyzes dealer performance across five key dimensions: financial performance, customer satisfaction, digital experience, people, and ESG
Recommended activities for
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Act / Services
Starting from the five pillars that constitute its strategy, Quintegia develops cutting-edge services and tools aimed at growing the performance of dealerships, automakers, and supply chain companies.
Thus, in addition to research and training activities, Quintegia also offers solutions that can be directly integrated into corporate business models, aimed at increasing the push towards innovation and the future.
Robotic Process Automation
Introducing automation into work processes by integrating innovative tools and technologies enables companies to improve performance while relieving human resources from repetitive, low value-added tasks. Dealermachina, designed for dealers, and OEMmachina, designed for manufacturers, are hyper-automation solutions that can be seamlessly integrated into business operations.
Recommended activities for
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HR Recruitment and Training
TALQ is a service dedicated to human resource recruitment and the development of new skills in the automotive industry. It was created to address the emerging need for dealers, manufacturers, and providers to introduce new professional roles and manage reskilling and upskilling processes in order to adapt to the evolving demands of the market.
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BusinessDevelopment Center
The BDC service in dealerships supports sales consultants and service advisors in customer contact activities through a specialized team, increasing performance and revenue. Quintegia offers a BDC solution either outsourced or managed directly within the dealership, ensuring constant and accurate monitoring of results..
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Digital Consulting
Contract-based or occasional consulting on dealerships’ digital activities, aimed at improving the management of websites and social media, as well as developing the digital operational plan through strategy review, performance enhancement, and optimization of online presence.
Recommended activities for
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Sustainability Report and Assessment
Support and guidance provided directly to dealers, or through manufacturers to their dealer networks, in the preparation of the sustainability report — a document that is now also increasingly required of dealerships. . The service also includes sustainability assessments of dealer networks, as well as awareness and training initiatives on sustainability topics.
Recommended activities for
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