SERVICE MANAGER – BERGAMO

For our client, a well-known premium brand in the automotive industry, we are seeking:

n.1 Service Manager

The main objective of the role is to ensure that the Client receives a level of service in line with their expectations by ensuring that work is carried out on time and to the expected quality standards. He/she will need to ensure profitability in managing the service team that he/she will manage and contribute to the training of acceptance/workshop staff. He/she will manage the processes and operational resources of the Brand’s aftersales, in particular he/she will be in charge of planning workshop, spare parts warehouse and logistics activities to ensure that they are carried out in accordance with procedures. Oversee daily processes in service, warehouse and in the area of logistics support. He/she will be responsible for implementing guidelines for the proper management and support of customer-related processes to deliver the best quality and customer experience.

Responsible for results:

– Customer Loyalty (Customer Retention)
– Customer Satisfaction
– Stock Management (Stock Rotation – Spare Parts)

Who he relates to:

– Sales Manager
– After Sales Manager

Features of the offer:

Workplace: Bergamo
– Working hours: Full Time Monday to Saturday

Requirements:

– At least 5 years’ experience in the field
– Organizational and resource management skills
– Leadership
– Ability to work by objectives
– Data analysis and goal setting skills
– Ability to understand Customer needs
– Objection management

Type of contract offered: direct placement at client company.

The offers are addressed to candidates of both sexes (L.903/77) and in compliance with our privacy policy (EU Regulation No. 2016/679)











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    Aut. Min. Prot. 0000183 of 28/11/2017