Top Dealer Network Excellence 2025 is Quintegia’s new initiative for companies that are part of the Top Dealer Network. The program was created to acknowledge and promote continuous-improvement journeys within a group that already stands as a benchmark for Italian automotive retail. The goal isn’t to add yet another award to an already long list of recognitions, but to provide dealers with a practical tool to understand their positioning and help guide future decisions.
A recognition — and, above all, a journey
In the proposed model, excellence is not a final destination. Instead, it is seen as a moving target that evolves alongside the market and rising customer expectations, requiring companies to continuously raise the bar. That’s why Top Dealer Network Excellence is not designed as a static snapshot, but as an ongoing path that highlights those who invest year after year in organizational quality, innovation, sustainability, and people development — not only in economic results.
In this first edition, based on the project’s mapping and the “steering wheels” assigned across the different areas of excellence, the following organizations were recognized: Autotorino, Birindelli Auto (3 steering wheels), Audi Zentrum Alessandria, Carraro Concessionaria, Car Lovers, Renord (2 steering wheels), Autoclub Group, Fassina, Comer Sud, Gruppo Marino (1 steering wheel).
A data-driven methodology and voluntary participation
The project was built on a strictly data-driven approach. Insights come both from independent analyses conducted by Quintegia’s Research & Innovation team and from direct input provided by dealers who chose to participate voluntarily, sharing indicators and organizational insights. Ongoing dialogue with Top Dealer Network members played a key role in refining how results were interpreted, ensuring the model is robust while staying closely aligned with the real dynamics of dealer networks.
The five assessment areas of Top Dealer Network Excellence 2025
Excellence is evaluated across five key dimensions of competitiveness in automotive retail:
- Economic and financial performance measures resilience and growth through indicators of business balance, profitability, and independence.
- Digital experience assesses how complete and integrated the online customer journey is — from booking or purchasing a vehicle to aftersales service — highlighting a fast-evolving area that still offers room for improvement.
- Customer satisfaction is tracked through a third-party, comparable metric: Google Reviews, which show strong average levels but also potential to reach even higher standards.
- People focuses on organizational quality, looking at internal climate, employer attractiveness, equity, and workforce stability, with turnover serving as a central signal of company health.
- ESG evaluates sustainability maturity through dedicated reporting, environmental actions, and social and welfare initiatives, outlining different trajectories between already-structured organizations and those still at an early stage.
Taken together, these dimensions confirm that excellence in automotive retail doesn’t depend on a single KPI, but on a balanced combination of economic results, digital innovation, customer focus, human capital strength, and ESG responsibility — a continuous journey rather than a one-time achievement.
A program designed to grow over time
Top Dealer Network Excellence 2025 was conceived as a long-term program meant to evolve year after year. The aim is to build a permanent observatory on excellence in automotive distribution, able to surface best practices, encourage peer-to-peer exchange among dealers, and foster a culture of continuous improvement. In this sense, the project doesn’t simply celebrate milestones already reached: it supports the future growth of automotive retail by putting process quality, people, digital experience, sustainability, and customer relationships at the center.
