BDC SENIOR OPERATOR – PARMA

For our client, a well-known premium brand in the automotive industry, we are seeking:

n.1 BDC Senior Operator

Under the supervision of the Marketing Manager, the resource will be responsible for one of the most strategic activities within the dealership, specifically:
– Receiving and qualifying inbound leads on the dealership’s various contact channels
– Comprehensive lead management after qualification: appointment taking with the sales force, reminder, verification of appointment outcome, and possible planning of new re-contact activity
– First contact activities with customers seeking information
– Updating and maintenance of the database for the purpose of planning structured recontact activities, targeted business proposals and communication ongoing promotions
– Unsold follow-up on quotes

Features of the offer:

– Employment contract: depending on the candidate’s characteristics
– Workplace: Parma

The ideal candidate is a person who meets the following requirements:

– Diploma or higher degree preferably in marketing and communication
– Excellent interpersonal and communication skills in oral and written form
– Excellent organizational skills
– Good knowledge of windows operating systems
– Excellent knowledge of office packages especially Excel
– Teamwork aptitude
– Customer orientation

Complete the profile:

– Previous experience in similar positions
– Interest in learning
– Autonomy and aptitude for problem solving in full compliance with instructions and directives
– Flexibility and availability
– English language proficiency











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    Aut. Min. Prot. 0000183 of 28/11/2017