Customers who turn to authorized and independent garages and repairers for work on their cars are loyal to the same service provider, complain about a lack of innovation in different stages of the relationship, and would like personalized services capable of meeting their needs and requirements. This is the picture painted by the Service Customer…
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The mobility sector is undergoing significant changes, making it essential to conduct an in-depth analysis of the dealer’s role, their value proposition, and how their services evolve to meet customer needs. The dealer is no longer just an intermediary; they have become a key element in the customer experience. Since 2018, Quintegia has conducted the…
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The automotive sector has always been in constant change, evolving with new technologies, consumer needs, and geopolitical shifts. However, recently, the market has seen particularly notable developments, especially in the electric car sector. According to recent ACEA analyses, in June, battery electric vehicle sales surpassed diesel car sales for the first time. An impressive result…
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Italian dealerships focus on sustainability,but lack integrated planning with clear objectives. 66% of dealerships in Italy source sustainable and/or self-produced energy from renewable sources. In 21% of cases, environmental goals to be achieved have been identified and are monitored through precise KPIs, indicating that only this portion is well-prepared and attentive in the monitoring and…
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In the fourth and final quarter of 2022, the BEV – Italy Progress Index qualitative analysis by Quintegia shows a modest sign of growth, with a score of 44.6, fostering hopes for a recovery in the electrification process in Italy,despite a significant drop compared to the same period in 2021 when a score was 12…
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