52 percent of customers would change garages if they had greater guarantees of reliability and quality of service, and 63 percent would be willing to share car and usage data for additional services and benefits. These are some of the findings from the Service Customer Study 2024, the annual study conducted by Quintegia, and presented…
Automotive Dealer Day saw Quintegia and AsConAuto present the Service Management Academy, an intensive training program designed for after-sales professionals in the automotive industry. This course, designed to update and enhance skills, offers practical and concrete tools to tackle the current and future challenges of the industry. Overview of the Automotive After-Sales Market The automotive…
Quintegia, the Center for Studies and Research focused on innovation and networking, reveals the contents and program of Automotive Dealer Day, an event it organizes and promotes for its twenty-first edition, taking place at Veronafiere from May 16 to 18, 2023. The theme “Mobility Leader”, which also titles the event, will anticipate future scenarios and…
Italy is lagging behind in Europe both in terms of used car sales to end customers, considering that in the last 10-15 years, there have been an average of around 3 million units sold (compared to France and Germany, which have sold 6/7 million units), and in the used-new car ratio, where for every 3…
