Top Dealer Network Excellence 2025 is Quintegia’s new initiative for companies that are part of the Top Dealer Network. The program was created to acknowledge and promote continuous-improvement journeys within a group that already stands as a benchmark for Italian automotive retail. The goal isn’t to add yet another award to an already long list…
All the after-sales results from Quintegia’sstudy were presented at Service Day 2025 DealerSTAT 2025 names Toyota the best brand for service, according to dealers, during the 5th edition of Service Day. According to Quintegia’s analysis of data collected between March and April for the 2025 edition of DealerSTAT, Toyota was the brand that best met…
The Company Car Canvas study highlights that long-term rental is the preferred form of mobility (33% of respondents); that the focus remains on diesel engines (53%); and that business customers prefer dedicated (68%), timely (66%) and flexible (58%) solutions. The first edition of Company Car Canvas, Quintegia’s study presented during Automotive Dealer Day 2025 –…
74% of those born between 1995 and 2007 would buy an electric car and 69% would have no problem doing so online. 72% of digital natives like AI as a way to book appointments. Quintegia’s Automotive Customer Study 2025 reveals a new player for the future of mobility: Gen Z. The results of the annual…
The 2025 results of the DealerSTAT study were previewed during the session entitled ‘The Strategic Role of Dealers in Europe’s Evolving Market: Stronger Together?’ held at Automotive Dealer Day (Verona, 13-14-15 May 2025). Conducted by Quintegia, the DealerSTAT Study is an annual survey of dealer satisfaction with manufacturers, aimed at Italian dealership owners. The survey…
The results of the European Automotive Retailer Satisfaction were presented at Automotive Dealer Day 2025. Toyota is the No. 1 brand in Dealer Satisfaction in the main European markets. The award was accepted by Alberto Santilli, Managing Director of Toyota Motor Italia during Automotive Dealer Day. The result emerged from the first edition of the…
27 new automotive brands have arrived or will arrive in Italy by 2028, 90% of which are Chinese. There are 27 new automotive brands that have arrived or will arrive on the Italian car market by 2028, 90% of which are Chinese in origin or ownership. And the market share of those already present is…
Through the Dealer Network Study, Quintegia provides a snapshot of the automotive distribution landscape, analyzing the structure of the networks (sales and assistance), the management policies for sales activities and the average economic performance generated by the Top 50 Dealer Groups in Italy and Europe*. The situation in Italy: the top 5 Italian groups by…
52 percent of customers would change garages if they had greater guarantees of reliability and quality of service, and 63 percent would be willing to share car and usage data for additional services and benefits. These are some of the findings from the Service Customer Study 2024, the annual study conducted by Quintegia, and presented…
Presented at Service Day 2024 all the results dedicated to after-sales of Quintegia’s study Verona, Oct. 24, 2024 – DealerSTAT 2024 proclaimed BMW as the best brand in service according to dealers during the 4th edition of Service Day, confirming last year’s result. The German manufacturer was the brand that, according to Quintegia’s processing of…
In the first 9 months of 2024, the electrification process in Italy has progressed hiccupily, with slowdowns and results far from expectations. This is the picture provided by Quintegia’s Italy Progress Index*, which – by systemizing the trends in charging infrastructures, registrations and the electric vehicle fleet – describes a complex situation that has not…
On October 24th and 25th, at the Centro Congressi Veronafiere, the only Italian 2024 event dedicated to service and offering concrete solutions for all operators. “Generation After-Sale” is the main theme of the 4th edition of Service Day, the Quintegia event, the brainchild of AsConAuto, scheduled for Oct. 24th and 25th at the Centro Congressi…
The Quintegia event, born from an idea by AsConAuto, focuses on content and stands as the only dedicated event in Italy capable of capturing the sector and offering concrete tools and solutions to its leaders and operators. Service Day, scheduled for October 24th and 25th at the Centro Congressi Veronafiere, will be the stage where…
Toyota wins the 2024 DealerSTAT award as the No.1 brand for Italian dealers, breaking a three-year streak where Porsche was the award’s winner. This was revealed in the twenty-first edition of DealerSTAT, the annual study by Quintegia that measures the satisfaction level of dealers in their relationships with automotive manufacturers. At the top of the…
At the beginning of the year, the Italian automotive industry witnessed a 7% reduction in dealers compared to 2023. This data appears from the Dealer Network Study, a study conducted by Quintegia that analyzed the situation of 31 of the most important automotive brands present on the market in Italy. Examining the impact of recent…
Italy is moving determinedly towards a more sustainable future, but the path towards electrification faces significant obstacles. According to the latest Italy Progress Index by Quintegia, our country is progressing towards the 2030 goal at a moderate pace, highlighting a notable delay. The National Integrated Plan for Energy and Climate (PNIEC) sets the ambitious target…
In the current landscape, environmental and social awareness is revolutionizing various sectors, including the automotive supply chain. According tothe “Automotive Customer Study 2023”,a significant 52% of respondents, owners of battery electric vehicles (BEVs), indicate that their decision to purchase an electric vehicle was strongly influenced by the desire to reduce environmental impact.. This figure rises…
Article published in Quattroruote – December 2023 La generazione Z e le auto elettriche: lo studio di Quintegia – Quattroruote.it The debate around electric cars is becoming increasingly heated and with uncertain outcomes. Actions are taken within a perimeter where the end customer, the true protagonist of a revolution that promises to be epochal, is…
Customers who turn to authorized and independent garages and repairers for work on their cars are loyal to the same service provider, complain about a lack of innovation in different stages of the relationship, and would like personalized services capable of meeting their needs and requirements. This is the picture painted by the Service Customer…
340 million euros in average revenue in 2021 by the top 50 automotive dealership groups in Italy, with an overall market share that could exceed 30% in 2022. Top50 Dealer, Quintegia’s analysis that has been illustrating the performance of automotive dealerships in Italy for over twenty years, reveals this year that Top50 italian dealerconsidering the…
The mobility sector is undergoing significant changes, making it essential to conduct an in-depth analysis of the dealer’s role, their value proposition, and how their services evolve to meet customer needs. The dealer is no longer just an intermediary; they have become a key element in the customer experience. Since 2018, Quintegia has conducted the…
The automotive sector has always been in constant change, evolving with new technologies, consumer needs, and geopolitical shifts. However, recently, the market has seen particularly notable developments, especially in the electric car sector. According to recent ACEA analyses, in June, battery electric vehicle sales surpassed diesel car sales for the first time. An impressive result…
AUTOMOTIVE CUSTOMER STUDY 2023: BRAND NOTORIETY BIAS COLLAPSES, NEARLY 50% OF POTENTIAL CAR CUSTOMERS LOOK TO NEW INDUSTRY PLAYERS, 89% IF GEN Z IS CONSIDERED Sustainability, personalized sales experiences, vehicle ownership, and alternative forms of mobility take center stage in Quintegia’s study. From the Automotive Customer Study 2023, Quintegia’s research on automotive consumer trends and…
Porsche is the number 1 brand for Italian dealers. This emerged from the twentieth edition of DealerSTAT, the annual study by Quintegia that measures dealer satisfaction in their relationship with car manufacturers. At the top of the ranking, Porsche confirms its position with a rating of 4.05 (on a satisfaction index from 1 to 5,…
In the fourth and final quarter of 2022, the BEV – Italy Progress Index qualitative analysis by Quintegia shows a modest sign of growth, with a score of 44.6, fostering hopes for a recovery in the electrification process in Italy,despite a significant drop compared to the same period in 2021 when a score was 12…
